Privacy Policy

Commitment to Privacy

HTA is dedicated to providing exceptional customer service and complies with the Privacy Act 1988 of Australia, which outlines principles regarding the protection of individual privacy.

Collection of Personal Information

• Website & Mobile App: Access to certain features requires you to provide personally identifiable information such as a unique username and password, or sensitive information for account recovery.
• General: For hair donor testing, we collect essential information like name, date of birth, ID, declared medication, and test results. This information is used strictly as outlined on the consent form, and donor consent is mandatory for any disclosure.

 

Purpose of Collection

We collect your personal information to:

• Provide and improve our services and products.
• Process transactions and communicate with you.
• Conduct promotional activities.
• Comply with legal obligations.

 

Use of Personal Information

• Personal information is used exclusively for the purposes for which it was collected. Non-personally identifiable information, such as browser type and visit duration, is collected to analyse site traffic and improve user experience.
• We do not share your personal information with unrelated third parties.

 

Sharing and Disclosure

• We may engage third-party services for customer support and other functions; these entities will have access only to the information necessary to perform their duties and are bound by our privacy obligations.

 

Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

 

Cookies

Our website uses cookies to enhance user experience. You can control and disable cookies through your browser settings.

 

Your Privacy Rights

You have the right to access, and correct your personal information. You can also opt out of any marketing communications form our clinic.

 

Accessing Your Personal Information

You may request access to your personal information, subject to legal exceptions. This process may involve a written request and could be subject to a fee.

 

Changes to this Privacy Policy

HTA reserves the right to amend this policy at any time. Updates will be effective for all information we maintain from the date of the policy change. 

Complaints

If you have concerns about how we handle your personal information, please contact our practice manager. 

 

Contact Information

For any inquiries or concerns about our privacy policy or your personal information, please contact us using the provided contact details.

 

Applicability

This Privacy Policy applies within Australia. Individuals outside of Australia may have different privacy rights.

By accessing and using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree to these terms, please do not use our services.