Hair Collection Kit

Can't visit our Melbourne clinic? The kit is mailed to your nominated GP or AHPRA-registered practitioner, who collects the sample under chain of custody and returns it to the laboratory. Includes all collection materials, tamper-evident packaging, identification documentation and a return-addressed envelope — prepaid within Australia.

Free standard post anywhere in Australia, express available
Ships internationally for a flat $55 — return postage is arranged at your end
All collection materials and documentation included
Tamper-evident packaging, and prepaid return labelling within Australia
Dispatched to your practitioner's clinic once payment is received

Before you order

Coming to the clinic costs less

If you can get to Melbourne, do that instead. You avoid the kit fee and your GP's consultation fee, the sample is collected by people who take these daily rather than a GP reading the protocol for the first time, and there is no postage in either direction. Remote collection exists for people who genuinely cannot travel, not because it is better.

The protocol has to be followed exactly

A hair test is only as strong as the record of how the sample was handled. Any departure from the supplied protocol can be challenged by the other side, and that argument is far harder to answer than it sounds. The kit carries step-by-step guidelines and a checklist — ask your practitioner to read them before the appointment.

Sending a kit overseas

Outbound shipping: We ship kits worldwide for a flat $55. This covers postage from us to you, anywhere we can post to.

Return shipping: The $55 fee does not include return postage. Because postal rules, tracking options and prepaid labels differ by country, we cannot prepay return postage from overseas. This applies to overseas orders only — a kit posted within Australia carries prepaid return labelling, and the practitioner simply posts the sample back.

Your overseas kit includes a plain envelope printed with our return address and no stamps.
You must bring stamps to your appointment.
After collection, your practitioner posts the sample back to us using local postage.

Strong recommendation — use tracking: Because this is a forensic sample, we strongly recommend you also buy a trackable satchel locally and ask your practitioner to post the sample back in that instead of the untracked envelope provided. An untracked sample cannot be shown to have travelled unbroken, which can be used to challenge the chain of custody.

Delivery times: Allow 7–15 business days each way — outbound and return — depending on destination and local postal services.

Customs, duties and taxes: Any import duty, tax or customs charge raised in the destination country is set by that country and must be paid at delivery.

Sample stability: Hair is stable at room temperature and does not spoil in transit. A slower return leg may extend your overall timeline but will not affect your test result.

Off-site collection is the donor's responsibility

Once the kit leaves us, the donor is responsible for the collection appointment, for the practitioner following the protocol, and for the sealed sample being posted back by the practitioner rather than carried by hand.

A retest after an off-site error is charged again

Most off-site collections go through without trouble. Where one does not — an unsigned form, a seal broken, the donor not properly identified — the sample has to be recollected and retested, and that cost falls to the donor.

A dispatched kit cannot be returned

Change your mind before the kit is posted and it is refunded, less the 30% administrative fee covering the paperwork already prepared. Once it has left us we cannot accept a change-of-mind return, because we have no way to verify whether a kit has been opened. If something is genuinely wrong with what arrived, call us. Nothing here limits your rights under the Australian Consumer Law.

Price

$175inc. GST

The kit fee covers collection only — laboratory testing is purchased separately.

To preserve chain of custody, your nominated practitioner must have no personal relationship with the hair donor. Kits are sent only to verified clinical premises, never to a residential address.

Postage is added at the cart from the clinic's address: free standard post within Australia, $25 for Express Post, or a flat $55 anywhere overseas.

Overseas orders: return postage is not included. We cannot prepay a return from another country — postal products and tracking differ everywhere. The kit carries a return-addressed envelope with no stamps; bring it to the appointment, and we strongly recommend buying a trackable satchel locally for your practitioner to post the sample back in.

Details we need to proceed

Whose hair is being collected

Hair donor's full name *

Hair donor's date of birth *

Hair donor's email *

Where collection instructions go. Ordering for someone else? Use their address, not yours.

Hair donor's mobile *

Where the kit is posted

Nominated practitioner's name *

Usually your GP. Must not be a friend or relative.

Clinic or practice name *

Country the kit is posted to *

Sets the postage on your order. Outside Australia a flat $55 applies, for sending the kit out — the return journey is arranged and paid at your end.

Street address *

Building, street and any unit or suite number. Clinical premises only — we cannot ship to a residential address.

Suburb or city *

State, province or region *

Postcode or ZIP *

Clinic phone number *

Include the country code if the clinic is outside Australia.

Clinic email *

We send the collection protocol and the return tracking number here.

I confirm the nominated practitioner has no personal relationship with the hair donor. *

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Questions before you order?

Reception can help with appointments and logistics. For anything technical, the FAQ covers it in detail.

Book an appointment Call (03) 9380 5434 Read the FAQs