Terms & conditions

Hair Testing Analysis provides hair sample collection and analysis to determine the presence of drugs, alcohol and steroids. Available to individuals and to organisations meeting regulatory requirements.

By scheduling an appointment you agree to be bound by these terms.

• Appointments are booked online or by phone, subject to availability — including same-day where a slot is open.
• If you need to move an appointment, 24 hours' notice lets us give the slot to someone else — please ring rather than not arriving. See our cancellation policy.
• A 30% administrative fee applies to an approved refund where you cancel before the laboratory has begun analysis — see the refund policy, which governs.

• Full payment is required at the time of service. We accept cash, card and direct deposit.
• We may change our fees from time to time. A change never affects an order already placed — the price that applies to your test is the one quoted or displayed when you booked or paid.
• Laboratory analysis and forensic reporting do not commence until full payment is received.

You provide a hair sample per the guidelines given at the appointment. The laboratory processes samples in a controlled environment.

• Results within 5–7 business days of the laboratory receiving the sample.
• Forensic interpretation reports within 10–14 business days of all relevant documents being received.
• Delivered by email, by post, or collected from our office.
• These are the timeframes we work to, not guarantees. Laboratory work occasionally takes longer — a result needing confirmatory analysis is the usual reason. If your result is going to be late, we will tell you, and if you have a court date we will tell you as soon as we know.

• Results are based on the sample provided and reflect only the substances tested.
• A test is designed for the purposes described on the relevant service page. If you need it for something else, tell us before booking so we can confirm it is fit for that purpose — we cannot vouch for a use we were never told about.

What a hair test can and cannot establish is set out on our disclaimer page. Read it before relying on a result in a legal matter.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill.

Because analysis consumes the sample, a change-of-mind refund is not available once the laboratory has processed it. That does not affect your rights if the service itself falls short — if the testing was not carried out with due care and skill, you are entitled to a remedy.

See our refund policy for the full position.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill.

You are responsible for ensuring that your request for testing complies with applicable laws. We reserve the right to refuse service that may contravene legal guidelines.

Personal information is handled in accordance with our privacy policy.

We may update these terms. The date of the current version is shown at the top of this page, and the terms that apply to your order are the ones in force when you placed it — a later change does not alter an agreement already made.

Where a change materially affects a service you have already booked and not yet received, we will tell you before it takes effect, and you may cancel and receive a refund of anything paid for the part not yet supplied.